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Store Policies

About TruFaux Jewels:  TruFaux Jewels is owned and operated by Barbara A. Schwartz and is located at 2255B Queen St. East, Toronto, Ontario, M4E 1G3, Canada. I sell high-quality vintage costume jewelry mainly via this website but also at special events and by appointment in the Toronto area. I also provide style coaching and personal shopping services in-person (for women in the Toronto area) and via Skype.

Buying from Me:  All of the pieces on my website are vintage, which means they have been pre-owned and loved.  Vintage pieces are rarely in mint condition and may show signs of age and use. I try to convey any flaws through my photographs and descriptions, so please look at the pictures and read the description, condition and size information carefully. Size is especially important for necklaces and bracelets. If you are in doubt about a piece, please e-mail your questions by using the Contact form on this website. I am happy to help you find the pieces that will best suit your needs.

Orders:  All prices on this site are in Canadian dollars. To make a purchase, use my secure shopping cart system. I do not charge HST or GST to Canadian residents.

Payment:  You can pay directly with one of these credit cards –Visa, MasterCard, or Discover – via my SSL-secured (128-bit) server. Or you can pay via PayPal. After you have reviewed and completed your purchase, you will be e-mailed a receipt.

Shipping:  All prices on this site include insured shipping from Toronto to an address in the U.S. or Canada.  If you live elsewhere, an additional $50 (Canadian currency) will be added to your purchase automatically.  All packages are shipped with tracking, and your signature is required upon delivery.  Within Canada, shipping is by Xpresspost (delivery is in 1-2 business days between major urban areas, according to Canada Post).  For shipments to the U.S., shipping is by Xpresspost USA (delivery is in 2-3 business days, according to Canada Post).  For shipments to other countries, I use the fastest service possible.

Returns:  Purchases made in-person may not be returned. If you wish to return a purchase made via this website, you must contact me by using the Contact form on this website within three calendar days of receipt of the item for my return authorization. Items must be returned in the same condition as shipped, sent back to me fully insured, and received by me within 14 calendar days from your notice of return. I will then issue a refund to the credit card used for your purchase, minus a re-stocking fee of 20% of the purchase price. I do not refund return postage. The fee paid for Personal Shopping Services is non-refundable.

Privacy:  I take your privacy very seriously. I do not collect information about you while you are browsing this site. I never provide any third parties with any information about my clients and site visitors.

Website Host:  This website is hosted by The Wire.